EDP has launched a new service for customers, “Funciona”, offering them, at no additional cost, the opportunity to choose an annual audit of their home lighting. If they wish, they can replace their lamps with more efficient solutions available at competitive prices. This service is now available as an alternative to gas and electricity facilities for all residential customers.

This audit includes checks to identify lamps with potential for improvement in terms of energy efficiency and the opportunity to change them during the technician's visit.

The technician prepares a report that identifies the bulbs that the customer can replace with LEDs, measures the savings that can be obtained and presents a budget to make the substitution. The purchase price of the new bulbs can be included in the energy bill.

This service is now available to all residential customers, but the tests undertaken in recent months, in a pilot project carried out by EDP, have confirmed their success. Approximately 6,000 audits have already been carried out, which resulted in the installation of around 19,500 LEDs, with high satisfaction rates.

For EDP, the creation of this new service is a natural step, taking into account Funciona´s presence in thousands of Portuguese homes already, with multiple alternatives for customers to have more comfort, security and now energy efficiency at one very competitive price.

Launched in 2013, the Funciona service has already carried out 120 thousand operations in the first half of this year. Of the urgent services available, the most requested by customers are electricity and plumbing works. In the technical assistance services, the washing machine, water heater and dishwasher are the equipment for which customers request a larger number of interventions.

EDP is currently running a campaign in which it offers a 10% discount on electricity for one year for customers joining the service. It also adds a 50% discount on the monthly fee for this service in the first three months after joining. Learn more at: https://energia.edp.pt/particulares/servicos/funciona/.

The launch of the new range of services will be accompanied by a multi-media advertising campaign that will be on the air for the next three weeks. The "With EDP Funciona" subscription, a play on words meaning ‘with EDP it works’, aims to reflect the efficiency and comfort guaranteed by the service, symbolized by the image of a technician who becomes increasingly part of Portuguese life and who leads the campaign.

The film, developed by the creative agency MSTF Partners, was produced by Krypton and directed by Frederico Oliveira.

Media Edge is the media agency responsible for the purchase of advertising space and Grand Union Portugal is the agency that manages the site energia.edp.pt.